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Terms and Conditions

Terms & Conditions

TERMS OF USE AND PURCHASES, ALEX BLACK COLLECTION
‘ALEX BLACK COLLECTION’ is a trading name of ALEX BLACK Limited, a company registered in Hong Kong.

REGISTRATION

In order to be able to use some of the services or features made available to you on this Site and to place an order to purchase items available on the Site, you will need to first register certain personal information with us, including your full name, phone number and e-mail address and any other information requested in our registration page. All such personal information provided to us must be true, accurate, current, and complete in all respects and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Should any of your registration information change, please notify us immediately at the following email address orders@latitude-11.com so that we can update your information. We will keep and use your personal information in accordance with our Privacy Policy. We may change registration requirements from time to time. The registration password you provide should be unique and kept secure, and you must notify ALEX BLACK COLLECTION immediately if you become aware of any breach of security or unauthorised use of your account.

DESCRIPTION OF ITEMS

Each item displayed for sale on the Site is sold subject to the description given on the Site. We will take all reasonable care to ensure that all details, descriptions and prices of items appearing on the Site are correct at the time when the relevant information was entered onto the Site. We have made every effort to display as accurately as possible the colours of items that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

ORDERS

All items are subject to availability and items in your shopping basket are not reserved and may be purchased by other customers. The display of any item on our Site is not an offer by us to sell and ALEX BLACK COLLECTION shall be under no obligation to supply the items ordered through the Site unless and until we accept your order. If you place an order, this will be your offer to purchase the items from us. To place an order, you must press the “Check Out” button at the end of the checkout process. We will acknowledge your order as soon as possible but will be under no obligation to supply the items ordered unless we have the items in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute item without your express authority.

PRICING POLICY

Prices shown on the Site are based on your region. The price will be shown on your payment confirmation and will be charged to your payment card. If you are purchasing outside Hong Kong, Singapore and the EU, prices displayed on the website are exclusive of taxes.

If client is shipping to a destination outside Hong Kong or the EU, on top of ALEX BLACK Collection’s shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value. If the recipient of the goods is not the person who has placed the order, then it is the recipient who will receive a separate request for payment of these charges. Therefore, if you’re ordering to be delivered to someone else, please make sure they are aware that they will be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we’re unable to offer any assistance on these processes. We recommend that you check the import and other charges applicable in any country before ordering products to be delivered there.

ACCEPTANCE OF YOUR ORDER

Once you have placed an order, you will receive an email from us confirming the details of your order and the payment taken (your “Payment Confirmation”). By taking payment from your account we accept your order and the contract between you and us comes into existence, whether or not we have issued a payment confirmation.

We reserve the right not to accept your order if, for example, we are unable to obtain authorisation for your payment, shipping restrictions apply to a particular item, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. ALEX BLACK COLLECTION reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

The sale contract is concluded between us in Hong Kong and the language of the contract is English.

PAYMENT

Payment can be made by PayPal, which supports Visa, MasterCard, American Express and Discover Card. ALEX BLACK COLLECTION will also accept direct bank transfers for Hong Kong Dollars only. Payments will be taken from your account upon acceptance of your order by ALEX BLACK COLLECTION. If a bank transfer is made, your product will not be shipped until ALEX BLACK COLLECTION receives the full amount into their nominated account (exclusive of all bank fees and charges). If a return and request are requested, you are liable for all bank fees and charges.

You confirm that the credit or debit card this is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to ALEX BLACK COLLECTION, we will not be able to accept your order and consequently will not be liable for any non-delivery.

We take every possible care to make our Site is secure. All credit and debit card transactions on this site are processed using PAYPAL. If you are a registered ALEX BLACK COLLECTION user, we will securely store your credit and debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and secure ALEX BLACK COLLECTION uses Secure Socket Layer (SSL) technology.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

By supplying your personal information and payment details as requested on the Site, you agree that we may use and transmit your personal information in order to conduct appropriate credit and anti-fraud checks with the relevant authorities. Please refer to our Privacy Policy for further information.

DELIVERY

We aim to despatch all orders next business day from date your order is accepted or within 2 business days during exceptionally busy periods such as sale periods, however these are estimated only and we do not guarantee delivery within these timeframes. All deliveries are dispatched from our Hong Kong warehouse. ALEX BLACK COLLECTION is not responsible for any delays caused by destination customs clearance processes. Although we try to deliver to you wherever you are based in the world, we cannot guarantee that delivery to the country you specify is possible and there may be restrictions on shipping that prevent us from being able to do so.

ALEX BLACK COLLECTION insures each item purchased during the time it is in transit until it is delivered to your specified delivery address. Once goods have been delivered, responsibility for your purchased goods passes onto you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you agree that delivery and fulfilment by ALEX BLACK COLLECTION to the address given, transfers responsibility in the same way.

PROMOTION CODES

If you want to take advantage of one of our promotions applicable to the item you wish to order, you need to insert the relevant promotion code in our check out page. Promotion codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotion code offers that may apply to the item you wish to order. They must be redeemed by the date published, if provided.

Please refer to our Cancelation, Returns, and Exchanges policy concerning your right to cancel your order with us up to seven days after receiving any items ordered, as well as your right to return and exchange items that you have ordered which forms part of these Terms.

LIMITS ON LIABILITY

Nothing in these Terms shall exclude or limit in any way ALEX BLACK COLLECTION liability for:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Subject to the above paragraph, ALEX BLACK COLLECTION shall not under any circumstances whatsoever be liable to the customer whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with our contract with you and ALEX BLACK COLLECTION total liability to the customer in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the item sold.

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event outside of our reasonable control. This may include, but is not limited to, strikes or other industrial action, fire, flood or other events. Our obligation sunder these Terms are suspended for the period that such an event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring such an event to a close or to find a solution by which obligations can be performed despite the event.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in our Site and in the Content (as defined below) published on it. Those works are protected by copyright laws and treaties around the world. All Such rights are reserved.

Without limiting the foregoing, copying and use of the Content on our Site to any other server, location or support for publication, reproduction, or distribution is expressly prohibited. However, you are permitted to print off one copy, and may download extracts, of any pages from our Site for the purposes of viewing Content for your own personal use.

CONTENT

“Content” means any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site.

The content of our Site is presented “as is”, and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our Site, withdraw any part of our Site or to update product information at any time if we consider it necessary.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of ALEX BLACK COLLECTION and we accept no responsibility for any such views expressed in any media.

ACCESS TO THE SITE

Given the unpredictability of technology and the online environment, ALEX BLACK COLLECTION makes no promise that our Site will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the Site is entirely at your own risk. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its content, to further any commercial purpose, including any advertising revenue generation activity on you own Site.

YOUR ACTIVITY

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.

THIRD PARTY SITES

We may include hyperlinks on this Site to other websites or sources operated by parties other than ALEX BLACK COLLECTION, including advertisers. ALEX BLACK COLLECTION has not reviewed all of the sites linked to its Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

ASSIGNMENT

We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights or obligations under our contract with you. You may not assign, transfer, subcontract or deal in any manner with any of your rights or obligations under the contract without our prior written consent.

NO WAIVER

If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.

THIRD PARTY RIGHTS

A person who is not party to these Terms shall not have any rights under or in connection with them under.

GOVERNING LAW

The Terms together with all our policies and procedures incorporated into these Terms will be governed by and construed in accordance with the law of Hong Kong and we agree to exclusive jurisdiction of the courts of Hong Kong.