Returns and Exchange
FREE DELIVERY WITHIN THE UK AND CONTINENTAL EUROPE
We want to give our customers the easiest delivery method, and at the same time offer FREE delivery within the UK and Europe for all our customers. This offer is valid regardless of what amount you are purchasing for.
1-3 BUSINESS DAYS WITHIN THE UK AND CONTINENTAL EUROPE
Just because the shipping is free it doesn’t mean the delivery time is long. ALEX BLACK COLLECTION understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website you can expect your product to be shipped the following day and you will receive your order within the next 1-3 business days (there won’t be any deliveries during weekends or public holidays).
5-7 DAYS INTERNATIONAL DELIVERY (OUTSIDE EUROPE)
All international parcels will be sent by Royal Mail tracked and signed for. Delivery will be between 5-7 days. Please note that all relevant import taxes and duties must be paid by the customer. The parcel will be delivered between 9am to 5pm on weekdays. Please provide us with your daytime address; we can deliver both to private and work addresses.
If, for whatever reason, you are not 100% satisfied with your garment you can return your order to us. The item must be returned within 14 days of receipt. After 14 days, all sales are final. All costs for returns and exchanges are the buyer’s responsibility and we recommend that you return items by registered mail, just in case packages go missing.
As soon as we have received and checked the item you will receive a confirmation email from PayPal saying that the amount has been refunded back to the same account or credit card you completed the purchase with.
In cases where you exchange a product to a different size or colour we will send the new garment to you within 3 business days after we have received and checked your garment.
Our return policy:
• The products must be in the same condition as you received them.
• The products must be unused.
• The swing tag must be fixed to the garment as you received it.
• The products must be returned in suitable packaging and within 14 days after receipt.